Frequently Asked Questions.
Shipping & Costs
Yes, we ship worldwide to support our wholesale partners across the globe.
By choosing to partner with us, you’re not just selecting exquisite jewelry—you’re also making a positive impact on the planet. Our commitment to sustainability means that every order you place helps reduce your carbon footprint, with a 30% reduction in CO2 emissions on all our deliveries worldwide. Join us in creating a more sustainable future, one shipment at a time.
Shipping costs are calculated based on your location and will be added at checkout.
Please note that depending on your country and the amount spent on the order, you may be required to pay customs fees upon delivery.
These fees vary based on your country’s customs regulations and any existing agreements with Morocco.
However, any taxes paid at customs may be refundable at your local tax office according to your country’s tax refund policies.
For wholesale orders, production typically takes between 6 to 12 weeks, depending on the size and complexity of your order. Please note that full payment is required before we can ship your order. While the deposit initiates the production process, your order will only be shipped once the entire balance is paid in full.
Order & Invoice
Once you’ve placed your order, you will automatically receive an invoice. You can also easily download it anytime from your account page. Simply log in, view your orders, and access your invoice whenever you need it.
Yes, you need to register with your store information first. This allows us to review and verify your details. Once your account is approved, you’ll be able to create a password, access our full website, view prices, and place orders.
Yes, for your first order, the minimum amount is $500 (excluding shipping fees). For all subsequent orders, the minimum amount is reduced to $250.
Your order will include the appropriate display based on the products selected—a bracelet display or a choker display.
Additionally, you will receive a small poster with a handle, designed to accompany the displays, as well as an updated booklet.
We also provide our signature reusable pouches, which serve as the primary packaging for our jewelry.
If you wish to enhance the presentation in your shop, additional displays can be ordered from the ‘Displays and Accessories’ section.
Yes, you can order additional displays from the ‘Displays and Accessories’ section of our website. This allows you to customize and enhance the presentation of our jewelry in your shop according to your needs.
Payment
Yes, you can choose to pay in either USD or EUR.
You have the option to split your payment into two installments.
You can choose to pay either 50% of the order amount upfront or the full 100% when placing an order.
A 50% deposit is required to begin processing your order, but the full amount must be paid before your order can be completed and shipped.
You can choose to pay for your order using your credit card via PayZone directly on our website, or opt for a bank transfer. If you choose the bank transfer option, our banking details can be found here.
Please note that you must provide proof of payment so we can process your order.
Yes, all banking information entered on our site is protected and encrypted using SSL protocol. We do not store any payment data on our server.
The accepted payment methods on our store are:
- Credit Card (Visa/Mastercard) via Payzone.
- Bank Transfer (If you choose this option, you can download our bank details at checkout and must email us the proof of the transfer for us to start processing your order).
My Account
Your account may be rejected or placed on hold for one of the following reasons:
- The shop you presented does not align with our brand or product offerings.
- We already have a reseller within a 10-minute radius of your shop location.
- There is an existing reseller with exclusive rights in your region.
If you believe this decision was made in error or if you have any further questions, please contact us for more information.
If your account was rejected because of an existing reseller within your region or a 10-minute radius, please note that if this reseller does not place an order after a certain period, we may reach out to you to discuss the possibility of activating your profile.
We sincerely appreciate your effort and interest in our brand. We strive to manage our relationships with resellers carefully to ensure a successful partnership for both parties. Thank you for your understanding and patience.
Products
For defective products, please follow these steps:
- Inspection: Upon receiving our jewelry, inspect each piece carefully. If you find any defects, report them within 7 days of receipt.
- Documentation: Take clear photographs of the defective items and provide a detailed description of the issue.
- Return Process: Contact us at contact@maayaz-wholesale.com with the order number, photographs, and descriptions. We will guide you through the return or exchange process.
- Storage: Store defective items separately from sellable inventory to avoid confusion.
Please note that all our products are handmade. Despite our thorough quality control, some minor imperfections may occur. We appreciate your understanding and are here to support you with any issues.